Warranty Information

We provide a lifetime warranty on Memory!!

Sweet Memory warrants that all products sold will be free from defects in materials and workmanship affecting form, fit and function.
Warranty applies to the original customer only, purchasing any products directly from Sweet Memory. Any such claim alleging that any Sweet Memory product fails to conform to the foregoing warranty may be made only by the original customer who purchased such product and only while such customer owns the product.

Sweet Memory retains the right to take, at its option, some or all of the following steps to make amends for defective product: repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, for any part covered by the Lifetime Limited Warranty that is determined by Sweet Memory to be defective.

Sweet Memory reserves the right to substitute functionally equivalent new parts or whole products or serviceable used parts or whole products. The Lifetime Limited Warranty on Memory covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than Sweet Memory or a Sweet Memory authorized third-party service provider.

If Sweet Memory determines that failure of the product(s) was not a result of a defect in materials or workmanship, Sweet Memory reserves the right to charge customer for parts and labor at Sweet Memory's then current labor rate. Sweet Memory will advise customer prior to assessing these charges or other charges associated with return of products.

Customer must contact Sweet Memory Customer Service sales@sweetmemory.com for return procedures.