Shipping & Return Information

Shipping & Online Tracking

Any Questions ?
Call the sales department at 415-288-9470 or Email Request:

Return Process

Product purchased online from Sweet Memory that needs to be returned, can be returned as follows:

Please follow the instructions below.

Step 1 - Request RMA

Call the sales department at 415-288-9470 or Email Request:

Step 2

Upon receiving an RMA number, products for return should be shipped to the following address:

Sweet Memory

Attention: RMA Department

RMA #:_____________
545 Sansome St. Suite E
San Francisco, CA 94111

Step 3

Please clearly mark the RMA number on your return package. Products returned without an RMA authorization and/or without an authorization number on the outside of the package may be refused delivery and/or sent back to the customer.

If possible, please repackage the modules in the original static bags and pack them securely with bubble wrap and/or packing peanuts. To expedite the processing of your return, please include a copy of the original packing slip.

After we've received the product back, replacements will be sent or your account or credit card will be credited promptly.